Delete your Snap Rides account
You can ask us to delete your Snap Rides account and the personal data held against it at any time. This applies to both rider and driver accounts.
How to request deletion
- Email privacy@snaprides.app from the email address on your account, or message us on WhatsApp from the phone number you registered with.
- Use the subject line Delete my account and include the phone number registered to the account.
- We confirm your identity, usually by replying to that number or address.
- We confirm in writing once the deletion is complete. This normally takes up to 30 days.
What is deleted
- Your name, phone number and account profile
- Any mobile money numbers saved to your account
- Your saved places and location history
- Your ratings and any comments you left
- For drivers: your vehicle photo, driving licence photo and profile photo
What is kept, and for how long
Some records must be retained after an account is closed, because the law of South Sudan requires it and because a completed trip involves another person:
- Trip records — date, route, fare and payment status are kept for 2 years for financial, tax and dispute purposes. These are separated from your profile so they no longer identify you personally.
- Outstanding balances — if a driver owes commission on cash rides, that record is kept until it is settled.
After the retention period ends, these records are permanently deleted.
Deleting the app
Removing Snap Rides from your phone does not delete your account. Follow the steps above to have your account and data deleted.
Questions
Email: privacy@snaprides.app
Chat on WhatsApp
See also our Privacy Policy.